Position: Sales Advisor

Location: lisbon

Work model: on site

Employment type: Full-time 07:00–17:00

Remuneration: Base salary

DUTIES & RESPONSIBILITIES:

• Handle inbound and outbound customer interactions across phone, chat, and email channels
• Deliver a high-quality customer experience with a strong focus on satisfaction and resolution
• Build and maintain positive relationships through clear and professional communication
• Provide accurate and up-to-date information using internal tools and systems
• Achieve individual and team performance targets including call-handling KPIs
• Maintain detailed customer records, accounts, and interaction documentation
• Always follow communication procedures and data protection policies.

REQUIREMENTS:

• Native or near-native level in German, with fluency in English (minimum B2 level)
• Strong customer service and contact handling experience across multiple channels
• Excellent verbal and written communication skills with active listening ability
• High computer literacy and confidence working with several systems simultaneously
• Strong multitasking, time management, and prioritization skills
• Customer-focused mindset with awareness of sensitive data handling
• Ability to perform in a fast-paced, KPI-driven environment.

What do we offer?

Employment contract

Base Salary + German Language Allowance + Performance Bonus

Meal allowance

Health insurance

Continuous training and development

International working environment

Opportunity to grow within a global company