Position: Customer Service Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls and emails in a professional and timely manner
• • Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
  • Build sustainable customer relationships through clear and effective communication
  • Provide accurate and complete information using internal tools and processes
  • Meet individual and team performance targets and quality standards
  • Maintain accurate records of customer interactions and account-related activities
• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native or near-native Italian speaker with excellent communication skills and natural accent, with good command of English
• Previous customer service experience is considered an advantage
• Strong phone communication and active listening skills
• Customer-oriented mindset with the ability to adapt to different customer profiles
• Good MS Office skills
• Ability to multitask, prioritise, and manage time effectively
• Dedicated and professional setup suitable for hybrid work.

BENEFITS:

• Hybrid working model
• Competitive salary package & monthly performance bonus
• Daily meal voucher
• Private health insurance including dental and optical care
• Free gym access, well-being activities, and rooftop cinema with Acropolis views
• And many others!!!