Position: Customer Service Representative

Location: Remote in Barcelona, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

REQUIREMENTS:

Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level).
High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.
Proven experience in customer service, order management, or a similar client-facing role.
Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.
Ability to multitask, manage priorities, and maintain accuracy under pressure.
Basic technical understanding or interest in products/services relevant to the company's field.
Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.

OFFER: